Privacy Policy

Date: 21-08-2026

At www.sijomathews.com, we respect your privacy and are committed to protecting the personal information you choose to share with us. This Privacy Policy explains what information we may collect through our website, how we use it, and how we protect it.

 1. Information We Collect

When you visit our website, contact us, submit an enquiry, or request a consultation, we may collect information such as:

  • Name
  • Email address
  • Phone or WhatsApp number
  • Location or country of residence
  • Company or employment information
  • Information provided through enquiry or consultation forms
  • Details about your financial planning or insurance requirements that you voluntarily provide
  • Any other information you choose to share with us

We may also automatically collect basic technical information when you use our website, including: IP address

  • Browser and device information
  • Operating system
  • Pages visited
  • Date and time of your visit
  • Website referral information
  • General website usage and performance information

 2. How We Use Your Information

We may use the information we collect to:

  • Respond to your enquiries
  • Contact you regarding a requested consultation or service
  • Understand your requirements
  • Provide financial planning, insurance and related services
  • Prepare relevant information, proposals or recommendations
  • Schedule meetings or consultations
  • Provide customer support
  • Improve our website and services
  • Understand website usage and visitor behaviour
  • Manage our business operations
  • Send relevant information, updates and marketing communications where appropriate
  • Prevent misuse, fraud or security issues

We only use information for purposes that are reasonably connected with your interaction with us.

3. Information You Provide About Your Financial Requirements

If you contact us regarding financial planning, insurance or related services, you may voluntarily provide information about your financial circumstances, family requirements, income, assets, liabilities, insurance needs, retirement objectives or other financial goals.

This information is used to better understand your requirements and provide relevant services or recommendations.

*Please avoid submitting highly confidential financial, identity or banking information through general website forms unless specifically requested through a secure communication channel.*

4. Website Enquiries and Contact Forms

If you submit an enquiry through our website, the information you provide may be used to contact you regarding your enquiry.

We may contact you by:

  • Email
  • Telephone
  • WhatsApp
  • Other communication methods you have provided

We do not sell the information submitted through our website forms.

5. WhatsApp and Other Communication Channels

If you choose to contact us through WhatsApp, telephone, email, social media or other communication platforms, we may use the information provided to respond to your enquiry or provide the requested service.

These platforms are operated by third parties and are subject to their own privacy policies and terms.

For your security, we recommend that you avoid sending highly confidential financial or identity information through ordinary messaging channels unless specifically requested through an appropriate secure process.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may be used for purposes such as:

  • Website functionality
  • Website analytics
  • Performance monitoring
  • Understanding visitor behaviour
  • Measuring marketing campaigns
  • Improving website content and user experience

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Analytics and Third-Party Services

We may use third-party tools and services to operate, maintain and improve our website and business.

These may include:

  • Website analytics service
  • Advertising and marketing platforms
  • Website hosting providers
  • CRM systems
  • Appointment scheduling tools
  • Email and communication platforms
  • WhatsApp or messaging services
  • Other technology providers

These third-party providers may process information on our behalf to provide their services.

We do not sell your personal information to third parties.

8. When We May Share Information

We may share your information when reasonably necessary to provide our services or operate our business.

This may include sharing information with:

  • Authorised members of our team
  • Professional advisers
  • Technology and website service providers
  • CRM and communication platforms
  • Insurance companies or financial service providers where required to provide a service you have requested
  • Service providers assisting us with website, marketing or business operations
  • Authorities or other parties where disclosure is required or necessary

We aim to share only information that is reasonably necessary for the relevant purpose.

9. Data Security

We take reasonable steps to protect the information we collect from unauthorised access, misuse, loss or disclosure.

However, no website, online communication or electronic storage system can be guaranteed to be completely secure.

For this reason, we encourage you to take care when submitting confidential information online.

10. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to:

  • Respond to enquiries
  • Provide requested services
  • Maintain appropriate business and client records
  • Manage ongoing relationships
  • Meet operational requirements
  • Resolve enquiries or disputes
  • Protect our business interests

When information is no longer required, we may securely delete or anonymise it.

11. Marketing Communications

If you have provided your contact information, we may occasionally send you information about our services, financial planning resources, updates, events or other relevant content.

You can request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option provided in an email.

Stopping marketing communications will not prevent us from contacting you about an existing enquiry, appointment or service where necessary.

12. Your Information and Privacy Choices

You may contact us if you would like to:

  • Ask what personal information we hold about you
  • Correct inaccurate information
  • Update your contact details
  • Request deletion of information where appropriate
  • Stop receiving marketing communications
  • Ask questions about how your information is being used

We will review reasonable requests and respond as appropriate.

13. Third-Party Websites

Our website may contain links to other websites, including websites of insurance companies, financial institutions, partners or other organisations.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing your personal information.

14. Children’s Information

Our website is intended for adults and is not directed towards children.

We do not knowingly collect personal information from children through our website.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or privacy practices.

Any updates will be published on this page, together with the revised *Last Updated* date.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Sijo Mathews
Dubai, United Arab Emirates

We will be happy to address your questions or concerns regarding your privacy and personal information.

Need Help?
Call Now Button